Privacy Policy

Information handled with purpose and care.

Effective October 14, 2026

Who we are

ekkoelyve operates ekkoelyve.shop. Our address is 20 Chaussee Brunehaut, 62260 Cauchy-à-la-Tour, France. Contact us about privacy at [email protected].

Information you provide

When you shop or contact us, you may provide your name, email address, telephone number, shipping and billing addresses, order details and the contents of your customer service messages. Payment-related information is used as necessary to authorize and process payments through the applicable payment service.

How information is used

We use information to respond to requests, process and fulfill accepted orders, arrange delivery, handle returns and refunds, provide customer support and meet applicable legal obligations. Technical information received when you visit, such as browser and request information, may be used to operate the website and diagnose problems.

Service providers and partners

We may share information with trusted service providers, such as payment processors, delivery companies, hosting providers, and customer support providers, as necessary to fulfill orders, process payments, or provide other requested services. Information may also be disclosed where required by law or necessary to protect legal rights.

Retention and international processing

Information is retained as needed for the purposes described in this policy and applicable legal obligations. The period depends on the information and the reason it is held. Service providers may process information in countries other than your own, subject to applicable requirements.

Your choices and rights

Depending on applicable law, you may have rights to access, correct, delete or obtain a copy of your personal information, or to restrict or object to certain processing. Email [email protected] to make a request. We may need information to verify your identity. You may also contact the relevant data protection authority.

Browser storage and updates

The website stores your cart in your browser so it remains available after a refresh. See our Cookie Policy for details. Any updates to this policy will be posted on this page.

Questions? [email protected]