EKKOELYVE / CUSTOMER CARE
Shipping Policy
A little clarity, from our door to yours.
Effective October 14, 2026
Where we deliver
We deliver to the 50 United States and Washington, D.C. Shipping is free on all orders. U.S. territories and APO, FPO and DPO military addresses are outside our delivery area. Please use a street address; PO Box delivery is not offered.
Handling and transit
Handling takes 1–2 business days. After dispatch, transit is estimated at 3–4 business days. The combined estimate is 4–6 business days, plus any wait before the next processing day. Estimates are not guaranteed arrival dates. Business days are Monday through Friday, excluding U.S. federal holidays.
Order cutoff
Our cutoff is 07:00 PM at the fixed offset GMT-06:00 (Central Standard Time), throughout the year. It does not change for daylight saving time. Orders placed before the cutoff on a business day enter that day’s processing batch. Orders placed at or after the cutoff, on weekends or on U.S. federal holidays begin processing on the next business day.
Delivery questions
Contact [email protected] if you need help with an address or a delivery. Include your order number where available. Delivery estimates can be affected by carrier delays or circumstances outside our control.
Charges at checkout
Shipping is $0.00. Tax is displayed as $0.00 at checkout. This does not represent a claim that products are legally tax-exempt.
Questions? [email protected]